Returns and refunds
You have 30 days after delivery to change your mind and get your money back. This page explains the conditions, who pays for return shipping and the exact steps to follow by email.
Orders are open, and this return policy applies to every US order placed today.
Our 30-day return policy
You can return your pocket Geiger counter within 30 calendar days after delivery, for any reason, and get your money back. The counter must come back complete with everything that was in its box (USB-C cable, user manual, inspection slip and warranty card), unused or only tried, in its original packaging and without damage.
This policy is our own commitment and comes on top of your legal rights. The laws of your state may give you additional rights, and nothing on this page limits them. Your legal rights and the conditions that go with them are set out in the dedicated section of this page.
Return shipping and faulty items
If you simply changed your mind, return shipping is paid by you. The parcel is small, about 11.3 oz, and we recommend a tracked service so that both of us can follow it. If the item is defective, if we sent the wrong item or if it does not match your order, we pay for the return and email you a prepaid label.
If the counter does not switch on or does not count when it arrives, write to us with a photo or a short video of the screen. We will then offer you an exchange or a refund, whichever you prefer, and the return is at our cost. Please keep the box and every item in it until the matter is settled.
How to return, step by step
Send an email to contact@r36s-console.com with your order number, the reason for the return and, if it helps, a few photos. We reply within 24 business hours and send the return address and instructions within 48 business hours. Please do not send a parcel before you have these instructions, so that it reaches the right place.
We refund you on the original payment method no later than 14 days after we receive your return, and an email confirms when the refund has been issued. The time it then takes to appear on your statement depends on your bank or card issuer. At the end of its life, never throw the counter or its battery out with household waste: take it to an electronics collection point.
Return window
Our return window is 30 days from delivery. To start a return, email contact@r36s-console.com with your order number.
We send you the return address by email when you contact us.
Refunds go to your original payment method within 14 days of receiving the returned item.
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